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Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund please note you the customer will pay for the item to be posted back to us. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping


Christmas Decorations Shop can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

If you have any questions please do contact us and we will try and help you as much as we can thank you.

 

PRE Order Katherine's Collection Items Please Read

Please note that due to pre ordering dolls and gifts from Katherine’s Collection, we cannot off any refund on all Pre Order's Deposits or Full Payments, as this item will be specially pre ordered for you. It’s very important you ready this thank you.  

If you would like to talk to a member of staff before you place your Pre Order please contact us via our contact page.

Katherine's Collection Pre Order is an easy way to secure your order with us as many items are limited in numbers and sell out before there launch date, your order will be on Christmas Decorations Shop Order System and when your item is available a member of our team will email you with a delivery date to suit you.