REFUND POLICY

A LEGAL DISCLAIMER

We want you to be completely delighted with your festive purchases from Christmas Decorations Shop (www.christmasdecorationsshop.com). If you are not entirely satisfied, we are here to clear things up quickly.

1. Returns Period We accept returns on unused, unaltered items in their original luxury packaging within 14 days of receipt.

REFUND POLICY - THE BASICS

2. How to Start a Return To open a return request, please email our team at Sales@christmasdecorationsshop.com with your order number. Return shipping costs are the responsibility of the customer.
3. Damaged or Broken Items Because our curated collections feature highly delicate materials, fine fabrics, glass, and intricate metallic finishes, please inspect your parcels immediately upon arrival. If any piece arrives damaged, notify us within 48 hours of delivery with photos so we can swiftly arrange a replacement or refund.

WHAT TO INCLUDE IN THE REFUND POLICY

4. Processing Your Refund Once we receive and inspect your returned item, we will send you an email confirmation. Approved refunds will be processed automatically back to your original payment method within 5–7 business days.